What a bad robot, I'm thoroughly disappointed

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Hello, I programmed the robot to vacuum only 3 rooms with carpets on the whole floor.
It did only the first room and said it was ready and going to the dock.
I deleted the complete scheduled task, in hope that it does the reprogrammed schedule flawlessly.
- if it can't go through the door to the position to start the task it's going back to the dock of course but at the dock, it didn't do anything!, it is automatically drying and sucking the dust, which is not there, into the dockingstation.
I'm going to make a document with flaws here.

And I'm not very happy about the service team either, the emails they send are without the original problem included. So if you have multiple problems send to them you don't know what their email is about. I hope they will change that.

Hello,

Thank you very much for your detailed feedback, and we sincerely apologize for any inconvenience you've experienced. We are committed to assisting you with the issues related to the robot's programming and communication with our service team.

Regarding the robot's operation, please try the following steps:

Ensure the robot's software is up to date.
Check if there are any obstacles at the doorway preventing the robot from entering.
Try resetting the cleaning schedule and ensure the robot can smoothly reach the starting position of the task. If you have created multiple maps, please make sure the scheduled cleaning task corresponds with the current map.

As for the "robot automatically drying and vacuuming at the dock," this might be related to the dust collection settings of the docking station. Since the robot attempts to execute the scheduled task but is physically blocked, it might exhibit the behavior you described.

Regarding communication with our service team, could you please provide us with the relevant case number? This will help us improve our feedback process and ensure that all relevant issues are included in our email communications, allowing you to clearly understand the progress of our problem resolution.

Thank you for your patience and understanding.