NH165511

Removing stuff during cleaning session

I have a doormat, which my x50 ultra knows about. It vacuums harder when it goes over it, which is fine. But sometimes I remove it, because I want to have the floor mopped or vacuum with the brush. But because there used to be a doormat, it does not use the brush during vacuuming. It pretends the doormat is still there. It will never remove the sand which is under my skirting board. Can you please fix this in a new software release.
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1 Reactie

Dreame Support NL 1 Verdieping
Hello,

Thank you for your valuable feedback, and we sincerely apologize for the inconvenience this has caused. Our development team is actively looking into this issue and working on improvements.

In the meantime, we kindly suggest creating two separate maps as a temporary workaround — one that includes the doormat and one without it. We understand this may not be the most convenient solution, and we truly appreciate your patience and understanding.

Please rest assured that we are continuously optimizing the system to provide a smoother and more intelligent cleaning experience.
UID:NH165511 NL
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