Aqua10 ultra roller keeps rotating

When leaving the docking station for only vacuuming everything is fine.

When the task is vacuum first then mop it leaves the dock, rotates until out of battery.

How can this be fixed?

Hello,

Please check whether the mop pad holders and the mop pads are installed correctly. If you are using CleanGenius mode, we recommend switching to Custom Cleaning Mode and testing again.

Please also check whether there are reflective objects, such as mirrors, near the docking station.

Move the robot to an open area and start the cleaning task again. Please avoid operating the robot under strong light conditions or on very dark surfaces, as this may affect its normal operation.

Please restart the robot and try again.

You can also open the robot’s top cover and press and hold the reset button for 3 seconds to restore factory settings. Then restart the robot and check whether the issue persists. Please note that resetting the robot will erase all data, including any maps that you have created.

If the issue still persists, please contact our customer support team for further assistance. When contacting us, please provide your serial number (SN), proof of purchase, the troubleshooting results, and the related forum communication records so that we can assist you more efficiently.

E-mail: support.benelux@dreame.tech