Turning faulty over time and missing essential features

The most annoying thing (1) is over time, the robot stopped using water to mop during the first job (after a long idle).
We would constantly need to send it back to the base station wherafter it would use water and the floor is finally wet when mopping. No changes in any settings, just return home and rerun last task.

The other thing is (2), over time, it also stopped cleaning in straight lines. It is set to follow the lines of the floor, and it did that in the beginning pretty ok. But over time, its lines get crooked more and more!

Now the last thing on my mind (3) is, the robot is pretty stupid when mopping. Cause it does not know when its internal tank is empty!!! How could Dreame possibly forget to add such an essential feature! Once the internal water tank is empty, it continues mopping with NO WATER!!!

After months, we waited hopeful for a solution. Fw update after update, and nothing is getting solved. It seems to be getting worse. We are now fed up and are sending it back for repairs. For 850EURO we expected more from Dreame. We are very disappointed.
If we get our money back, we are going to Roborock.
Unless these issues are solved!!!

Onze excuses voor de slechte ervaring.

De robot kan na een lange periode van inactiviteit droog dweilen, omdat het kleine waterreservoir in de robot tijdens de vorige taak is geleegd. Het kleine waterreservoir in de robot wordt meestal bijgevuld met water nadat de dweil is gereinigd.

Als de robot niet in een rechte lijn reinigt, kunt u controleren of het wiel vastzit met vreemde voorwerpen. Zo ja, maak het dan schoon. Controleer vervolgens of de LDS normaal kan draaien en of er vuil aan de LDS vastzit.

Onze robot ondersteunt geen herkenning van het waterniveau in het kleine waterreservoir. We zullen ons in de toekomst richten op het optimaliseren van deze functie.

Heeft u contact opgenomen met onze aftersalesafdeling? Kunt u ons dan uw ticketnummer doorgeven? We zullen uw probleem beoordelen en de meest bevredigende oplossing voor u vinden.

Roborock is niets beter hoor. Jaren gehad, ben blij dat ik overgestapt bent naar Dreame.

So we noticed a change in the robot’s behavior.
The “repair” actually turned on a function where the robot will start cleaning its mop pads BEFORE it starts cleaning!
This is a workaround, not a solution. Its wasting more energy, more water and more soap!
Please think of another solution for the issue i have! Which is after a long idle (many hours) a mop task will start mopping without ANY water! The above workaround works, but is very inefficient. And we have to wait for it to finish cleaning its pads (which will trigger the water reservoir refill) before we can take it to the upper floor for cleaning!! Please come up with a more solid solution and investigate the issue properly!!

Hello, after cleaning the mop pad, remove the mop pad from the mop pad holder. Attach only the mop pad holder to the robot. Start a mopping task from the base station. Wait five minutes and check for water droplets on the floor.

If no water comes out after the above test, the robot may not be able to dispense water while mopping.

Please remove the mop pad holder and poke the water outlet on the bottom of the robot with a wire, toothpick, or other object (see the attached image). Check again to see if the robot can mop normally.