Robot says mop pad removed when its on

See video, the robot does not do anything anymore. It thinks the mop pad is removed when its on and the other way around.

Hello, for this issue. We recommend that you contact our after-sales department for more help. Please remember to provide the invoice and the SN number on the bottom of the robot. This will help speed up the processing.

After-sales service email: aftersales@dreame.tech