No charging

I have had the robot for 2 months now. I am currently experiencing a problem because the robot no longer charges. I have cleaned all the contacts, but the robot will no longer charge on the docking station. I placed it on the station myself and cleaned everything (including the contacts on the base station), but it no longer turns on. It does not charge anymore.

In addition, over the past 2 months I have noticed a few other issues:

• The robot often stops in the middle of a task due to an empty battery.

• Despite having a connected/defined zone, it still drives straight through it.

• It looks straight through windows, causing it to add the garden to the mapped rooms.

• It keeps changing the map and the room names.

  
  

At this point, it no longer does anything at all.

Hello,

We sincerely apologize for the issues you've encountered during the use of your device.

Regarding the charging malfunction and other performance concerns you mentioned, we recommend the following steps to help us provide you with further technical and after-sales support:

Please send the device's serial number (SN), proof of purchase, and any photos or videos showing the issue to our after-sales service email. Our technical and support team will analyze the problem and offer a suitable solution as soon as possible.

Here are our after-sales contact details:
- Email: support.benelux@dreame.tech
- Toll-free service line: 0800 2244667 (Service hours: Monday to Sunday, 9:00–18:00)

We truly value your feedback and will continue to improve our products and services to enhance your experience. Thank you for your understanding and support.