Multi-floor cleaning

I have 3 floors, and the dock stands on the lowest one. When I bring it to the second floor and click on the button, it recognises it "intellegent" And starts cleaning. But when I just cleande the second floor, and set ir back to dock to the first floor, and then start cleaning, it cannot position itself and thinks it is on the second floor, and because of that it cannot clean. Plus, after cleaning another floor and bring it to the dock floor, it cannot find the dock because it thinks it is on another floor. Multi floor is on and on intellegent recognition. Even my roborock s5 max did better sometimes. FIX THIS PLEASE

This is my only issue with the x50, and I would be happy if this was fixed and there were no big issues.

Hello,

we're truly sorry for the inconvenience you've experienced. To help us better understand and resolve the issue with your device, we kindly recommend the following:

Please send us the serial number (SN) of your device, along with a copy of your purchase invoice, and if possible, include relevant screenshots of the map or a short video demonstrating the issue. This will allow our support team to conduct a more targeted analysis and provide you with an effective solution as soon as possible.

We appreciate your patience and cooperation.

Toll-free service number:
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Email:
support.benelux@dreame.tech